Privacy Policy

Last Updated: October 2026

At LIOWAY, we respect your privacy and are committed to protecting the personal information you share with us when using lioway.com.

This Privacy Policy explains what information we collect, how we use it, and the choices you may have regarding your personal information.

Information We Collect

We may collect information you provide directly to us, including:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order information
  • Personalization details
  • Customer service messages

We may also automatically collect certain technical information when you use our website, such as:

  • IP address
  • Browser type
  • Device information
  • Pages viewed
  • Website activity
  • Referral information

How We Use Your Information

We may use personal information to:

  • Process and fulfill orders
  • Create personalized products
  • Process payments
  • Provide order confirmations and tracking updates
  • Respond to customer service requests
  • Prevent fraud and unauthorized transactions
  • Improve our website and customer experience
  • Analyze website performance
  • Provide marketing or advertising where permitted

Order Fulfillment

Information such as your name, shipping address, product selection, and personalization details may be shared with fulfillment and shipping providers when necessary to produce and deliver your order.

Payment Information

Payments are processed through third-party payment providers.

LIOWAY does not necessarily store your complete credit card, debit card, PayPal, or other payment account information on our own servers.

Cookies & Tracking Technologies

We may use cookies and similar technologies to:

  • Keep the website functioning properly
  • Remember your preferences
  • Maintain your shopping cart
  • Analyze website traffic
  • Measure advertising performance
  • Improve our services

Please review our Cookie Policy for more information.

Third-Party Service Providers

We may work with third-party providers for services such as:

  • Payment processing
  • Order fulfillment
  • Shipping and delivery
  • Website hosting
  • Analytics
  • Advertising
  • Email communication
  • Fraud prevention

These providers may process information only as necessary to provide their services.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

We may retain personal information for as long as reasonably necessary to fulfill orders, provide customer service, comply with legal obligations, resolve disputes, and maintain business records.

Your Privacy Rights

Depending on your location, you may have rights relating to your personal information, including the right to request:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of certain information
  • Restriction of certain processing
  • Withdrawal of consent where applicable

To submit a privacy request, contact us at sale@lioway.com.

Children’s Privacy

LIOWAY does not knowingly collect personal information from children without appropriate parental or legal guardian involvement where required.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updated version will be published on this page with the revised date.

Contact Us

LIOWAY
Email: sale@lioway.com
Location: Thanh Hoa, Vietnam