Shipping Policy

Welcome to LIOWAY. We are committed to providing a clear and reliable shipping experience for every order. This Shipping Policy explains our processing times, estimated delivery times, tracking information, and other important shipping details.

If you have any questions about your order or delivery, please contact us at sale@lioway.com.

Order Processing Time

All LIOWAY products are made to order and may require production time before shipment.

Average Processing Time	2–4 business days
Business Days	Monday to Friday, excluding holidays
Ships From	Vietnam

Processing time is separate from shipping time. Large or high-volume orders may require additional production time.

Free Shipping & Estimated Delivery Times

LIOWAY offers free shipping on orders.

Estimated shipping times begin after production has been completed.

Region	Shipping Method	Estimated Shipping Time	Shipping Fee	Estimated Total Delivery Time
United States	Standard Shipping	4–7 business days after production	Free	6–11 business days
United Kingdom / GB	Standard Shipping	7–9 business days after production	Free	9–13 business days
Canada	Standard Shipping	7–12 business days after production	Free	9–16 business days
European Union	Standard Shipping	10–15 business days after production	Free	12–19 business days
Rest of the World	Standard Shipping	10–15 business days after production	Free	12–19 business days

Estimated Total Delivery Time = Processing Time + Shipping Time.

Delivery times are estimates and are not guaranteed. Actual delivery may vary due to customs clearance, holidays, weather, carrier delays, local delivery conditions, or other circumstances outside our control.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

You can use your tracking number or tracking link to monitor the latest shipping updates.

Please allow approximately 24–72 hours after shipment for tracking information to begin updating.

Delivery Delays

While we do our best to ensure orders arrive within the estimated timeframe, delivery delays may occasionally occur.

Possible causes include:

Carrier delays
Severe weather
Customs clearance
Public holidays
Peak shopping seasons
Local delivery disruptions
Incorrect or incomplete shipping addresses

If your order is significantly delayed, please contact us at sale@lioway.com with your order number.

Order Changes & Address Corrections

Please make sure your shipping address is complete and accurate before placing your order.

If you need to update your shipping address, contact us as soon as possible at sale@lioway.com.

Address changes can only be made before the order has been shipped and cannot be guaranteed once production or shipment processing has begun.

LIOWAY is not responsible for delivery issues caused by incorrect or incomplete address information submitted by the customer.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are determined by local authorities and, unless otherwise stated during checkout, may be the responsibility of the recipient.

Customs clearance may also affect estimated delivery times.

Lost or Stolen Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first check:

Your mailbox or delivery area
Porch, front desk, or reception
Household members
Neighbors
Building management
Your local delivery carrier

Packages marked as Delivered by the carrier but later reported missing or stolen are generally not eligible for an automatic refund.

If you still cannot locate your package, please contact the carrier first and then contact us if additional assistance is needed.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, incorrect, or does not match the personalization details submitted with your order, please contact us as soon as possible.

Email: sale@lioway.com

Information We May Request

Your order number
A description of the issue
Clear photos of the product
Close-up photos showing the problem
Photos of the shipping label or packaging if requested

After reviewing the issue, we may provide an appropriate resolution such as a replacement, partial refund, or full refund where applicable.

Returns & Exchanges

Most LIOWAY products are made to order and many are personalized specifically for each customer.

For this reason, returns and exchanges are generally not accepted for personalized or made-to-order products unless there is a verified production or fulfillment issue.

Returns, exchanges, replacements, or refunds are generally not available for:

Change of mind
Incorrect size selected by the customer
Incorrect color selected by the customer
Incorrect name or spelling submitted by the customer
Incorrect jersey number submitted by the customer
Incorrect shipping information submitted by the customer

If there is a verified issue with your order, please contact us before returning any item.

For more information, please review our Return Policy and Refund Policy.

Contact Us

LIOWAY Store

Email: sale@lioway.com
Office Address: Apartment 0509, CT3 Building, Xuan Mai Tower, Hac Thanh Ward, Thanh Hoa Province, Vietnam, 40000

Business Hours

Monday – Friday: 9:00 AM – 6:00 PM
Saturday: Closed
Sunday: Closed
GMT+07:00 Indochina Time

Location: Thanh Hoa, Vietnam

Ships from: Vietnam