Return Policy

At LIOWAY, most of our products are made to order and personalized specifically for each customer.

Because of the custom nature of our products, returns and exchanges are generally not accepted unless there is a verified issue with the order.

Return Eligibility

Please contact us if your order arrives with any of the following verified issues:

  • Damaged product
  • Manufacturing defect
  • Incorrect product received
  • Personalization that does not match the information submitted with your order
  • Significant production error
  • Product measurements materially inconsistent with the published size information

Personalized & Custom-Made Products

Products customized with names, team names, jersey numbers, logos, or other customer-requested details are made specifically for each order.

For this reason, personalized products are generally not eligible for return or exchange unless the error is caused by LIOWAY or the production process.

Personalization Errors

If the personalization on the product does not match the information submitted with your order, please provide clear photos showing the error.

Size-Related Issues

If you believe the actual product dimensions are materially inconsistent with our published Size Guide, we may ask for a clear photo of the garment laid flat with a measuring tape showing the relevant dimensions.

This information helps us verify the issue and determine the appropriate resolution.

Non-Returnable Cases

Returns and exchanges are generally not accepted for:

  • Incorrect size selected by the customer
  • Incorrect name entered by the customer
  • Incorrect team name entered by the customer
  • Incorrect jersey number entered by the customer
  • Incorrect color selected by the customer
  • Change of mind
  • Items that have been worn
  • Items that have been washed
  • Items that have been altered or modified
  • Minor color differences caused by screen settings, lighting, or normal printing variation

How to Request a Return

Please contact our Customer Service Team before returning any item.

Email: sale@lioway.com

Please Include

  • Your order number
  • Product name
  • Description of the issue
  • Clear photos showing the problem
  • Shipping label photos if requested
  • Measurement photos if the issue relates to sizing

Please do not send any product back without prior authorization.

Return Condition

If a return is authorized, the product must be:

  • Unused
  • Unwashed
  • Unworn
  • Unaltered
  • In its original condition
  • Returned with original packaging where applicable

Return Inspection

Once an authorized return is received, we will inspect the product before approving a refund or replacement.

Please allow up to 72 hours after receipt for inspection.

Return Shipping

If a return is required because of a verified production or fulfillment error by LIOWAY, we will provide return instructions.

Do not return a product without receiving instructions from us first.

Exchanges

Standard exchanges are not accepted for personalized products.

If a verified production or fulfillment problem occurs, we may offer a replacement where appropriate.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us immediately.

Average processing time is 2–4 business days, so orders may enter production quickly.

Changes or cancellations cannot be guaranteed once production has begun.

Contact Us

LIOWAY
Email: sale@lioway.com
Ships from: Vietnam