Frequently Asked Questions

Find answers to common questions about LIOWAY products, personalization, shipping, payments, and order support.

Orders & Personalization

How do I personalize my product?

Enter the requested personalization details on the product page before adding the product to your cart.

Depending on the product, available customization may include:

  • Player Name
  • Team Name
  • Jersey Number
  • Front Number
  • Back Number
  • Shoulder Numbers
  • Other available customization details

Can I change my personalization after ordering?

Please contact us as soon as possible.

Because orders may enter production quickly, changes cannot be guaranteed once production has started.

What happens if I enter the wrong name or number?

Customers are responsible for checking all personalization information before placing an order.

Customer-entered errors are generally not eligible for a refund or replacement.

Processing & Production

How long does production take?

Average estimated processing time is 2–4 business days.

Business days are Monday through Friday, excluding holidays.

Shipping

Do you offer free shipping?

Yes. LIOWAY offers free shipping.

Where do orders ship from?

All orders are dispatched from Vietnam.

How long does shipping take?

  • United States: 4–7 business days
  • United Kingdom / GB: 7–9 business days
  • Canada: 7–12 business days
  • European Union / Rest of World: 10–15 business days

Shipping time begins after the 2–4 business day processing period.

Will I receive tracking?

Tracking information will be sent after shipment where available.

Please allow approximately 24–72 hours for tracking to begin updating.

Size & Fit

What sizes are available?

Available sizes depend on the product.

Many LIOWAY sportswear products are available in sizes S–5XL, while some styles may have a different size range.

Please check the Size Guide on each product page before ordering.

Can I exchange an item if I choose the wrong size?

Standard exchanges are generally not accepted for personalized or made-to-order items.

Please review the Size Guide carefully before ordering.

Payment

What payment methods do you accept?

Payment options may include credit cards, debit cards, PayPal, and other methods displayed during checkout.

Is checkout secure?

Payments are processed through secure third-party payment providers.

Returns & Refunds

Do you accept returns?

Returns and exchanges are generally not accepted for personalized or made-to-order products unless there is a verified production or fulfillment issue.

What if my item arrives damaged or incorrect?

Please contact us at sale@lioway.com.

Include your order number and clear photos showing the issue.

Can I get a refund?

A refund or replacement may be considered for verified damaged, defective, incorrect, or improperly personalized orders.

Please review our Return Policy and Refund Policy for full details.

Bulk Orders

Do you accept team or bulk orders?

Yes. LIOWAY accepts bulk and team orders.

Contact sale@lioway.com with the product, quantity, sizes, personalization details, shipping country, and desired delivery date.

Contact Support

Email: sale@lioway.com