Track Your Order

Use your shipping confirmation and tracking information to follow your LIOWAY order after it has been dispatched.

How to Track Your Order

Open your shipping confirmation email.
Locate your tracking number or tracking link.
Click the tracking link to view the latest delivery updates.

When Will Tracking Become Available?

Tracking information is normally provided after your order has shipped, where available. Please allow approximately 24–72 hours after shipment for tracking information to begin updating.

Processing Time

Before shipment, orders normally require: 2–4 business days for processing.

Estimated Shipping Times

United States

4–7 business days

United Kingdom / GB

7–9 business days

Canada

7–12 business days

European Union / Rest of World

10–15 business days Shipping time begins after production has been completed.

Can’t Find Your Tracking Email?

Please check your spam or junk folder. Also verify that the email address used during checkout is correct. If you still cannot locate your tracking information, contact: sale@lioway.com Please include your order number.

Tracking Has Not Updated

Tracking may occasionally stop updating temporarily while a package is moving between shipping facilities or countries. Please allow additional time for updates, especially for international shipments.

Package Shows Delivered But Is Missing

If tracking shows Delivered but you cannot locate your package, please check:

Your mailbox
Porch or delivery area
Household members
Neighbors
Reception or building management
Your local carrier

If the package still cannot be located, contact the carrier first and then contact LIOWAY if additional assistance is required.

Need Help?

Email: sale@lioway.com Ships from: Vietnam

Track